Careers
Build the operating system modern commerce runs on
We hire people who have felt peak-season pain in warehouses, marketplaces, and finance close—and want to fix it in software without losing accountability. Remote-friendly roles across product, engineering, solutions, and customer success.
Public URL:
https://career.supportmaster.net
— point DNS career.supportmaster.net to this application (same vhost / reverse proxy as the main site).
How we work
Small product squads, tight feedback with operators, and bias to shipping usable slices—not year-long big bangs.
What we value
Clarity under pressure, respect for finance and IT constraints, and honest communication when scope or risk shifts.
Growth
Enterprise software problems: scale, security, and multi-region rollouts—with room to own outcomes end to end.
Teams
Where you might fit
Titles vary by seniority; we often hire for these problem spaces even when a specific requisition is not posted yet.
Product & design
Commerce workflows, design systems for ops-heavy UIs, discovery with VP Ops and marketplace leads, and ruthless prioritization for peak season.
Engineering
Laravel, APIs, integrations, data modeling for orders and inventory, reliability during traffic spikes, and pragmatic security.
Solutions & implementation
Blueprint workshops, cutover planning, integration scoping, and training cohorts for multi-region brands.
Customer success
Adoption metrics that matter—exception aging, fill rate, recon close—not vanity logins; expansion and renewals grounded in value.
Partners & alliances
SIs, agencies, and technology partners extending Support Master without fragmenting the core product story.
Corporate
Finance, people ops, and IT as we scale—often in hybrid or hub locations.
Process
What to expect
- Intro call or async profile review—align on scope and location constraints.
- Skills conversation with hiring manager; often a short take-home or paired exercise for engineering.
- Cross-functional chat (product + success or security) for customer-facing roles.
- Offer, background checks per policy, and onboarding with a defined first-30-day plan.
Include in your application
- CV or LinkedIn and 2–3 sentences on a commerce or ops problem you helped solve
- Links to code, writing, or talks (for technical and solutions roles)
- Notice period and location / timezone
FAQ
Hiring
Do you hire outside India?
Yes for many roles, subject to entity, payroll, and contract structure. State your country and work authorization in your first message.
Internships and new graduates?
Limited cohorts; we still read strong portfolios. Mention graduation date and relevant projects.
Agency or contract-to-hire?
Possible for specialized engagements; lead with scope and duration.
Ready to talk?
Send a brief note and we will route you to the right hiring manager.